This Shipping Policy describes how KEY PARTS LLC processes, packages, and ships orders of door gaskets and related replacement parts.

1. Order Processing Time

• Orders are typically processed and shipped within 1–2 business days of payment confirmation, Monday through Friday, excluding holidays.
• Custom-cut or made-to-order gaskets may require additional processing time of 3–7 business days; estimated timing will be shown on the product page.
• You will receive an email confirmation when your order ships, including tracking information (when available).

2. Shipping Carriers and Methods

We ship domestically within the United States using carriers such as UPS and USPS. For oversized, heavy, or bulk industrial orders, we may use freight carriers.

Transit times are estimates provided by the carrier and are not guaranteed. They begin once the order has shipped, not from the order date.

3. Shipping Costs

• Shipping costs are calculated at checkout based on package weight, dimensions, and destination.
• We may offer free standard shipping on orders over $250, as indicated on the Site.
• Freight shipping quotes for large or palletized orders may be calculated separately; you will be notified before your order ships if additional freight charges apply.

4. Sales Tax

Applicable sales tax, including Texas sales tax, is calculated at checkout via Stripe Tax based on your shipping destination.

5. Shipping Destinations

• We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories (additional transit time and cost may apply).
• We do not currently offer international shipping.
• We are unable to ship to P.O. boxes for freight or oversized items.

6. Order Tracking

Once your order ships, you will receive a tracking number via email. You can also get order and tracking status by contacting us with your order number.

7. Damaged, Lost, or Delayed Shipments

• Damaged in transit: Please inspect your shipment upon arrival. If an item arrives damaged, contact us within 7 days of delivery with photos of the item and packaging so we can file a carrier claim and arrange a replacement or refund.
• Lost shipments: If tracking shows no movement for an extended period or indicates delivery but you have not received your order, contact us so we can investigate with the carrier.
• Delays: Carrier delays due to weather, holidays, or other events beyond our control may affect estimated transit times; we appreciate your patience in these situations.

8. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately, as we may be able to correct it before the order ships.

9. Contact Us