At KEY PARTS LLC, we want you to be satisfied with your door gasket purchase. This Refund Policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 30 days of the delivery date. After this period, we are unable to offer a refund or exchange.

2. Eligibility for Return

To be eligible for a return, an item must be:

• Unused, uninstalled, and in its original condition
• In the original packaging, with all tags/labels intact
• Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items cannot be returned unless defective or damaged on arrival:

• Gaskets that have been cut, trimmed, or modified to custom dimensions
• Special-order or made-to-order parts
• Items marked as "Final Sale" on the product page
• Products showing signs of installation or use

4. Defective or Incorrect Items

If you receive a gasket that is defective, damaged in transit, or does not match your order (wrong part number, size, or profile), please contact us within 7 days of delivery at [email protected] with:

• Your order number
• A description of the issue
• Photos of the item and packaging

5. How to Start a Return

1. Contact us at [email protected] with your order number and reason for return.
2. We will review your request and, if approved, provide return instructions and a return shipping address.
3. Ship the item back in its original packaging. Unless the return is due to our error (defective/incorrect item), return shipping costs are the customer's responsibility.
4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

6. Refunds

• Approved refunds will be issued to your original payment method via Stripe within 5–10 business days of receiving and inspecting the returned item.
• Original shipping charges are non-refundable, except in cases of a defective, damaged, or incorrect item.
• A restocking fee of 10–15% may apply to non-defective returns, at our discretion.
• Sales tax will be refunded proportionally to the returned merchandise.
• If an order is canceled before it ships, no charge is made and no refund is necessary; see Cancellations.

7. Exchanges

If you need a different size, profile, or part number, please contact us to arrange an exchange. In most cases, we recommend initiating a return for a refund and placing a new order to ensure you receive the correct part as quickly as possible.

8. Cancellations

When you place an order, your card is authorized for the order total but not charged. Your card is charged only when your order ships.

• Before shipment: You may cancel your order at any time by emailing [email protected]. Your card will not be charged, and the pending authorization will be released. Depending on your bank, it may take several business days for the pending amount to disappear from your statement.
• After shipment: Once an order has shipped and your card has been charged, it is subject to this Refund Policy.

9. Contact Us