KEY PARTS LLC ("Company," "we," "us," or "our") operates this website (the "Site"), which sells door gaskets and related replacement parts for commercial refrigeration and HVAC equipment. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase on the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide to us

• Name, email address, phone number
• Billing and shipping address
• Order details (products purchased, quantities, gasket specifications/dimensions)
• Communications you send us (support requests, emails, contact forms)

Payment information

Payments are processed securely through Stripe. We do not store your full credit card number, CVV, or other sensitive payment card data on our servers. Stripe's own privacy policy governs how they handle your payment information.

Automatically collected information

• IP address, browser type, device type
• Pages visited, time spent on pages, referring URLs
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including shipping and returns
• Communicate with you about your order, account, or inquiries
• Calculate and remit applicable sales tax (via Stripe Tax)
• Improve the Site, our product catalog, and customer experience
• Send order confirmations, shipping updates, and (if you opt in) marketing communications
• Detect, prevent, and address fraud, security, or technical issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Payment processors (Stripe) to process transactions and tax calculations
• Shipping carriers (e.g., UPS, USPS, freight carriers) to deliver your order
• Service providers who help operate the Site (hosting, email delivery, analytics)
• Law enforcement or regulators when required by law or to protect our legal rights
• A successor entity in the event of a merger, acquisition, or sale of assets

4. Data Retention

We retain order and account information for as long as necessary to fulfill the purposes described in this policy, comply with legal, tax, and accounting requirements, and resolve disputes.

5. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to:

• Keep items in your shopping cart between visits
• Remember your preferences
• Analyze Site traffic and usage

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the shopping cart and checkout.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications (via the unsubscribe link in any email)
• Request a copy of the data we hold about you

To exercise these rights, contact us using the information in Section 10.

8. Children's Privacy

The Site is intended for business and consumer customers purchasing industrial replacement parts and is not directed at children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at: